FAQ

PAYMENT:

What forms of payment do you accept?

We currently accept PayPal and credit card payments. At this time we cannot accept cash or checks, sorry!

If I use my credit card on your site, will you steal my identity?

No. It has always been our policy to keep your personal information as secure as possible.

SHIPPING:

When will my order ship?

We do our best to ship every order within 2 business days of receiving your payment, but keep in mind that we are a small company. If you need your order by a specific date, please mention it in the notes when you order (or follow up with an email to action@dlxsf.com). Please include your order number.

We offer shipping through UPS, Shipping rates vary depending on package weight and destination.

Where is my order shipping from?

San Francisco California.

MISSING ORDERS:

I have not received my order, what do I do?

Please send an email to action@dlxsf.com, and include your order number.

RETURNS:

What is your return policy?

If your product arrives damaged or defective, please let us know and we will either issue a refund or send you a replacement. If we shipped you the wrong item, please email us and then return the item via First Class Mail. In order to receive a refund, your returned item MUST arrive in re-sellable condition, so please pack it carefully.

Where do I send a return or exchange:

Step 1 – Within 30 days of shipment, send us an email at action@dlxsf.com

Step 2 – Once we have approved your return, we will send you instructions on where to mail it. Please be sure to include your order number with the return.

WEBSITE ISSUES:

Your store is broken! What do I do?

Email action@dlxsf.com

CONTACT:

Is there a phone number I can call with questions?

We're glued to our computers so email is the easiest way for us to help you! Email us at action@dlxsf.com but if you would like to call us: toll free 1-800-935-7045 x289